FAQ (Frequently Asked Questions)
1. Does GrandBalloon have a physical store in Singapore? Do you accept Walk-Ins?
We are not a retail store and we don’t accept walk-in. GrandBalloon is a full-fledged e-commerce online store as such we do not have a physical showroom.
2. How many days in advance do I need to place my order for my event/party?
We strongly encourage you to place your order at least 2 working days in advance as all the balloons are build upon payment. If you require Same Day delivery, please text us at
+65 8882 8123 to check availability.
3. Can I make an order through Phone or WhatsApp or Email?
We do not accept orders via phone. Orders have to be made through the website. We do accept requests for custom party/event orders. Contact us through Whatsapp
+65 8882 8123 or email us at hello@grandballoon.com
4. Can my order fit in my car?
We recommend at least a MPV or SUV with back door. All balloon should not be placed in the car boot due to heat. We recommend to opt for grandballoon delivery if you are getting our balloon centerpiece.
5. Cancellation of (order / item in the order)
Please note that cancellation of whole order below $100 : Admin charges $10
Cancellation for whole order above $100 : Admin charges $20
Cancellation of individual item in an order: Admin charge 10% of item’s price.
Refund amount for non fulfilled orders will be total amount paid less admin charges.
For change of mind, we allow redemption of order within 180 days from order date, do let us know your new date. Otherwise, your orders will be removed and voided, no refund will be made.
Do note that refund may take 5 to 14 working days, as we does not receive the amount you paid immediately and bank has their minimum days for processing.
What if you still haven’t received your refund after 14 days? Do not worry, we are here to help you to resolve this. Email us again at hello@grandballoon.com.
6. Does your balloons come with setup?
All balloons are fully assembled upon delivery, you just need to remove the protective bag and place it at your preferred area. No onsite setup is required.
7. Why no one is picking up my calls?
To keep our cost low, we do not have a dedicated customer service to answer or reply you on time. Most of the time we are busy preparing balloon orders especially during Morning rush or peak days on Fri, Sat, Sun and PH. We will try to reply you when possible. Sometime the phone may be out of battery or no one is in the office to pick up your call. Sorry for any delays.
If you have made an order and there is something you want use to take note, please send an email to our group email at hello@grandballoon.com.
8. I have made an order from your website, is my order confirmed?
Thank you for your order. Your order will be processing once payment has been cleared. Kindly ensure your email address provided in your order is correct, please check your email within the next 48 hours upon ordering.
19. Return and refund policy?
All balloons are customised and handcrafted. Hence we are not able to accept return nor refund once balloon is made.
Disclaimer: Grandballoon reserves the rights to amend the Terms and Conditions anytime without prior notice.
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Have a question? Drop us a mail at hello@grandballoon.com our team will get back to you within 48 hours.
